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Major Problem - Simple Solution

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Joined: 26 Aug 2005
Posts: 234
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PostPosted: Wed Aug 31, 2005 12:11 pm    Post subject: Major Problem - Simple Solution Reply with quote

Well, I had a problem with my Treo 650 this weekend. It turned out to be a manageable situation. At first, it was a major problem. Here is the story...

I was keeping my children occupied in the mall by taking pictures using my Treo 650. We left the mall, and we got in the car. I started to make a phone call and to my dismay, I could not get past the keyguard message that pops up when you turn on the device. I would turn it on, but it was ignoring my hitting of the center button to unlock the device. I tried the procedure over and over until I realized there was a problem.

I started to troubleshoot the problem with the obvious first step, a soft reset. After the soft reset, I realized the keyboard and all the buttons were still unresponsive. However, I could still navigate using the touch screen. I was a little relieved at this point since I could still navigate, but with all the buttons unusable, this was not an ideal situation. What next?

Well, I started to think of other actions that would cause the device to power up. I tried reinserting the SD card. When I did, everything worked perfectly and all the buttons and keys worked without any problems. Hooray! Unfortunately, after the Treo powered off, the problem reappeared. At this point, I was very relieved that I had a temporary work around for the problem. However, the problem still existed, and I was determined to find a solution. Besides, it could not be something real serious or reinserting the SD card would not have resolved the problem. Right?

Anyway, to make a long story not so long, let's just say a performed a number of things in order to resolve the problem. I finally figured out that the 'H' key on the keyboard was stuck. After freeing the sticky key, everything was back to normal. As it is most of the time, a simple solution to a seemingly major problem.
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Joined: 29 Jul 2006
Posts: 1

PostPosted: Sat Jul 29, 2006 12:17 am    Post subject: Reply with quote

I had the same H key problem after dropping my Treo 650. Apparently the H key is the most sensitive to becoming dislodged among the various keys on the keypad.

I was only able to fix the problem by opening, disassembling my device, accessing the keypad internally, and manually freeing the key. I reassembled the device and it now works normally (except that the H key no longer has the same feel as the rest - it doesn't
"click" when depressed.)

The disassembly was moderately tricky; the most difficult part was to free the mainboard connector (I slightly damaged the locking lever/bar before figuring out its function and freeing the ribbon cable.)
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